AI-Generated Image Disclosure

Some visual content displayed on Trish's Lab may be created using artificial intelligence, digital rendering tools, or advanced image generation technologies.

These visuals are used for illustrative, conceptual, and branding purposes only. They are not intended to represent real individuals, real clinical outcomes, or guaranteed product results.

Where applicable, AI-generated or digitally enhanced imagery is used to support creative direction, communicate design concepts, and illustrate scientific or cosmetic ideas in a clear and accessible way.

All products and services remain grounded in real formulations, real processes, and real consultative work, as described within their respective sections.

If you have questions about any specific image or visual representation, you are welcome to contact us for clarification.

Fraud Warning

It has come to our attention that unauthorized third parties may impersonate our brand and use our name, content, and likeness to carry out fraudulent activities online, including on websites and social media. These actors may promote fake offers, discounts, giveaways, or consultations, often redirecting you to unofficial sites and requesting payment or personal information.

We take the protection of our brand, clients, and community seriously and actively work to address any misuse.

Please be aware:

• We only communicate and promote through our official website and verified channels.
• We do not offer promotions, products, or services through unofficial accounts, third-party pages, or unknown websites.
• Official communications will come from our verified domain—not public email services (e.g., Gmail, Hotmail).
• We do not request sensitive personal or payment information through unsolicited messages.

To protect yourself:

• Verify the source before engaging with any offer or promotion.
• Carefully review websites for legitimacy, professionalism, and accurate contact details.
• Be cautious of urgent requests or deals that seem unusually generous.
• Watch for inconsistencies, including spelling or grammatical errors.

If you suspect fraudulent activity, discontinue communication immediately and report it through the appropriate platform. If you are unsure whether a message or offer is legitimate, please contact us directly through our official website.

Stay vigilant—if something feels off, it likely is.

Medical Disclaimer

At Trish’s Lab, we are here to help you better understand your health, your skin, and the science behind them.

All information, consultations, and recommendations provided are for educational and informational purposes only. They are not intended to replace medical advice, diagnosis, or treatment from a licensed healthcare professional.

Trish’s Lab does not provide medical care or diagnoses. For any medical concerns, we encourage you to consult with your physician, dermatologist, oncologist, or other qualified healthcare provider.

Our goal is to support you with clarity and understanding—so you can make informed decisions with the right medical professionals.

Health & Wellness Disclaimer

Trish’s Lab provides scientific interpretation, educational guidance, and research support in areas including cancer, genetics, and skin biology. These services are intended to help individuals better understand complex scientific and medical information.

Trish’s Lab is not a licensed medical provider. We do not diagnose medical conditions, prescribe treatments, or replace clinical care.

Any information provided—including insights related to symptoms, conditions, clinical trials, or healthcare providers—is for informational purposes only and should not be used as a basis for medical decisions.

Clients are strongly advised to consult with licensed physicians or qualified healthcare professionals before making any health-related decisions.

Consultation Disclaimer

By requesting a consultation with Trish’s Lab, you acknowledge and agree that:

• The consultation is informational and educational in nature
• No medical advice, diagnosis, or treatment will be provided
• Trishslab does not act as a physician, dermatologist, or oncologist
• Any decisions made based on information discussed are your sole responsibility

You agree to consult with a licensed healthcare provider for any medical concerns, diagnoses, or treatment options.

Product Disclaimer

All products offered by Trish’s Lab are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary depending on skin type, condition, and usage. Customers are advised to review ingredient lists carefully and perform patch testing prior to full use.

If you have a medical skin condition or are under the care of a healthcare provider, consult your physician or dermatologist before using any products.

Clinical Research & Physician Referral Disclaimer

Trish’s Lab may assist in identifying publicly available information related to clinical trials, research studies, and healthcare providers. This service is intended for informational support only.

Trishslab does not endorse, verify, or guarantee the suitability, safety, or outcomes of any clinical trial, treatment, or healthcare provider.

All decisions regarding participation in clinical trials or selection of healthcare providers should be made in consultation with licensed medical professionals.

Terms of Service

Last Updated: March 2026

This website is operated by Trish’s Lab. Throughout the site, the terms “we”, “us”, and “our” refer to Trish’s Lab and its affiliated brands and services. By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein or available by hyperlink.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you may not access the website or use our services.

Section 1 – Online Store Terms

By agreeing to these Terms, you represent that:

• You are at least the age of majority in your jurisdiction.
• You will not use our products or services for any illegal or unauthorized purpose.
• You will not transmit viruses, malware, or any destructive code.

A breach of these Terms may result in immediate termination of your access to our services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions across various networks or modifications to conform to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Section 3 – Accuracy of Information

We strive to ensure that the information provided on this website is accurate and current. However, we do not guarantee that all information is complete, accurate, or up to date.

Content on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

Section 4 – Modifications to Services and Pricing

Product prices are subject to change without notice.

We reserve the right to modify, suspend, or discontinue any part of the website or services at any time without prior notice.

We shall not be liable for any modification, price change, suspension, or discontinuation of the service.

Section 5 – Products or Services

Certain products or services may be available exclusively online and may be available in limited quantities.

We reserve the right to:

• Limit sales of our products or services to any person, geographic region, or jurisdiction.
• Limit quantities purchased per order or per customer.
• Discontinue any product at any time.

Product descriptions, images, and colors are presented as accurately as possible. However, we cannot guarantee that your device’s display will reflect colors exactly.

Please review our Returns & Refund Policy for information regarding returns.

Section 6 – Billing and Account Information

We reserve the right to refuse, limit, or cancel orders at our discretion.

This may include orders that appear to be placed by resellers, distributors, or automated systems.

If we make a change to or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all transactions.

Section 7 – Optional Tools

We may provide access to third-party tools or services that we do not monitor or control.

These tools are provided “as is” and “as available” without warranties or conditions of any kind.

Your use of such tools is entirely at your own risk and subject to the terms of the respective third-party providers.

Section 8 – Third-Party Links

Certain content, products, or services available through our website may include materials from third parties.

Third-party links may direct you to external websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy of third-party websites and will not have any liability for any third-party materials, products, or services.

Section 9 – Comments, Feedback, and Submissions

If you submit comments, suggestions, feedback, or other materials, you agree that we may use, edit, publish, distribute, and translate such content in any medium without restriction or compensation.

We are not obligated to:

• Maintain comments in confidence
• Pay compensation for comments
• Respond to comments

You agree not to submit content that is unlawful, abusive, defamatory, or otherwise objectionable.

Section 10 – Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any errors and to update information at any time without prior notice, including after an order has been submitted.

Section 12 – Prohibited Uses

You are prohibited from using the website or its content:

• For unlawful purposes
• To solicit others to perform unlawful acts
• To violate any international, federal, provincial, or local regulations or laws
• To infringe upon intellectual property rights
• To harass, abuse, insult, harm, or discriminate against others
• To upload or transmit malware, viruses, or malicious code
• To collect or track personal information of others without consent
• To interfere with the security or functionality of the website

We reserve the right to terminate your use of the website for violating any prohibited uses.

Section 13 – Disclaimer of Warranties

We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.

All products and services provided through this site are provided “as is” and “as available” without warranties of any kind, either express or implied.

To the fullest extent permitted by law, Trish’s Lab disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.

Section 14 – Limitation of Liability

To the fullest extent permitted by law, Trish’s Lab and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website, services, or products.

This includes, but is not limited to, loss of profits, revenue, savings, data, or other intangible losses.

Section 15 – Indemnification

You agree to indemnify, defend, and hold harmless Trish’s Lab and its affiliates, officers, employees, partners, and service providers from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

Section 16 – Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

Section 17 – Termination

These Terms remain effective unless terminated by either you or us.

We may terminate or suspend your access to our services at any time if you violate these Terms.

Section 18 – Entire Agreement

These Terms of Service, along with any policies posted on this website, constitute the entire agreement between you and Trish’s Lab and govern your use of the website.

Section 19 – Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Canada.

Section 20 – Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting to the website. Continued use of the site after such changes constitutes acceptance of the updated Terms.

Section 21 – Contact Information

For questions regarding these Terms of Service, please contact:

Trish’s Lab
Email: info@trishslab.com

Privacy Policy

Last Updated: March 2026

This Privacy Policy describes how Trish’s Lab (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit trishslab.com (the “Site”) or interact with our services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements.

When we make updates, we will revise the “Last Updated” date at the top of this page. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Personal Information We Collect

We collect personal information in several ways when you interact with our website or services.

Information You Provide Directly

You may provide personal information when you:

• Make a purchase
• Create an account
• Subscribe to emails or newsletters
• Contact customer support
• Submit reviews or feedback

This information may include:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history
• Account login credentials
• Communications with our support team

Payment information is processed securely through third-party payment processors and is not stored directly by us.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• Device type and browser information
• IP address
• Pages viewed and browsing activity
• Referring websites or search terms
• Interaction with products and content

This information helps us understand how customers use our Site and improve the user experience.

Information from Third Parties

We may receive information from trusted partners that support our business operations, including:

• Shopify, our ecommerce platform provider
• Payment processors
• Shipping and fulfillment providers
• Analytics and marketing services

These partners process personal information in accordance with their own privacy policies.

How We Use Your Personal Information

We use personal information to:

• Process and fulfill orders
• Provide customer service and support
• Communicate with you about purchases or inquiries
• Send marketing communications (where permitted by law)
• Improve our website, products, and services
• Prevent fraud and protect our business
• Comply with legal obligations

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience.

Cookies help us:

• Remember your preferences
• Analyze website performance
• Personalize content and marketing
• Improve functionality

You may disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

For more information about how Shopify uses cookies, please refer to Shopify’s privacy documentation.

How We Share Personal Information

We may share your personal information with trusted service providers who assist with operating our business, including:

• Payment processors
• Shipping and logistics partners
• Website hosting and ecommerce services
• Analytics providers
• Marketing and advertising partners

We may also disclose personal information when required by law or when necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or security threats

We do not sell personal informationto third parties.

User-Generated Content

If you post reviews, comments, or other content publicly on our Site or social platforms, that information may be visible to other users.

Please avoid sharing sensitive or personal information in public areas.

Third-Party Links

Our Site may contain links to external websites. These sites operate independently and have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites.

Children's Privacy

Our services are not directed toward children under the age of 16.

We do not knowingly collect personal information from children. If you believe a minor has provided personal information through our Site, please contact us so we can remove the information.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, or disclosure.

Shipping Policy

Last Updated: March 2026

At Trish’s Lab, we aim to ship orders quickly, securely, and with care. Please review the following information regarding our order processing, shipping timelines, and delivery policies.

Order Processing

Orders are processed during normal business hours, Monday through Friday, excluding statutory holidays.

Most orders are processed within 24 hours of purchase. Once your order has been prepared and handed to the carrier, you will receive a confirmation email with tracking information.

During product launches, promotions, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on:

• Delivery destination
• Package weight and size
• Selected shipping method

The final shipping cost will be displayed before you complete your purchase.

Shipping Methods & Delivery Estimates

Delivery timelines depend on your location and the carrier selected at checkout.

Typical delivery estimates:

Standard Shipping
Estimated delivery within 2–5 business days after shipment.

Expedited Shipping
Orders placed before 9:00 AM (Eastern Time) on a business day are typically shipped the same day.
Orders placed after this time will ship the following business day.

Estimated delivery: 1–2 business days after shipment.

Please note that delivery occurs on business days (Monday–Friday). Weekend delivery is not guaranteed.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

Incorrect or Incomplete Addresses

Please ensure your shipping address is entered accurately at checkout, including:

• Street number and name
• Apartment or suite number (if applicable)
• City and postal/ZIP code

Trish’s Lab is not responsible for orders shipped to incorrectly entered addresses.

If a package is returned to us due to an address error, additional shipping fees may apply to resend the order.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it:

1. Check around your delivery location.
2. Ask neighbors, building staff, or concierge.
3. Contact the shipping carrier directly for assistance.

If the shipment still cannot be located, please contact us and we will assist where possible.

P.O. Box Deliveries

We can ship to P.O. Boxes using standard shipping methods only.

Expedited or signature-required deliveries must be sent to a residential or commercial street address.

International Shipping

Trish’s Lab may offer international shipping to select countries.

Customers are responsible for:

• Customs duties
• Import taxes
• Local fees imposed by the destination country

These charges are determined by the destination country and are not controlled by Trish’s Lab.

Shipping Delays

While we work closely with our shipping partners, delivery times are estimates and not guaranteed. Delays may occur due to:

• Weather
• Carrier disruptions
• Customs processing
• High shipping volumes

Trish’s Lab is not responsible for delays once an order has been handed to the carrier.

Contact

For shipping questions or assistance with your order, please contact:

Trish’s Lab

Email: info@trishslab.com

Returns & Refund Policy

Last Updated: March 2026

At Trish’s Lab, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.

Return Window

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging
• Any protective seals must remain intact
• Proof of purchase (such as your order confirmation or receipt) is required

Starting a Return

To request a return, please contact us at:

info@trishslab.com

If your return is approved, we will provide instructions on how to send your item back.

Important: Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Depending on the situation, we may offer:

• Replacement of the item
• Store credit
• Refund to the original payment method

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned.

These include:

• Opened or used skincare, cosmetic, or personal care products
• Perishable goods (such as food items, flowers, or plants)
• Custom or personalized products
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final sale or clearance items

If you are unsure whether your item qualifies for a return, please contact us before initiating the return process.

Exchanges

We currently do not process direct exchanges.

If you would like a different item, the fastest option is to return the original item (if eligible) and place a new order.

European Union: 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may cancel or return your order within 14 days of delivery, without providing a reason.

Items must still meet the following conditions:

• Unused and unopened
• In original condition and packaging
• Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved, your refund will be issued to the original payment method within 10 business days.

Please note:

• Your bank or credit card provider may take additional time to process the refund.
• If more than 15 business days have passed since your refund was approved, please contact us.

Store Credit or Reshipment

In certain circumstances, we may offer store credit or a replacement shipment instead of a refund. This is evaluated on a case-by-case basis.

Contact

For return or refund inquiries, please contact:

Trish’s Lab
info@trishslab.com